Term and Condition


    This Conditions of Contract is subject to The Laws of The Republic of Indonesia No.1/2009 with reference to Aviation and The Regulation of The Minister of Transportation No.77/2011 with reference to Responsibilities of Air Transport Carrier. The Regulation of The Minister of Transportation No.92/2011 with reference to Amendment on The Regulation of The Minister of Transportation No.77/2011 with reference to Responsibilities of Air Transport Carrier therewith other existing regulations and valid now and then, as well as other regulations issued by the Carrier including fare rules, refund and ticket validity which is a part that cannot be separated from this agreement.

    1. Carrier's name, and that of any other carrier on which you may travel may be abbreviated in the ticket, the full name and its abbreviation being set forth in the Carrier's tariffs, conditions of carriage, regulation or timetables; Carrier's address shall be the airport of departure shown opposite the first abbreviation of Carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in Carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed here under by several successive carriers is regarded as a single operation.An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.

    2. As used in this contract "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "Carrier" means PT Sriwijaya Air (Persero) (Sriwijaya Air) and PT Nam Air (Persero) (Nam Air) that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the line itinerary/receipt issued by or on behalf of Carrier, the Electronic Coupons.

    3. You are required to show your identity card at the time you check-in. If we found discrepancies between your name on the ticket and your name on the id-card, then we will use the data which is stored in our reservation systems.

    4. Cancelation on your journey/ticket will cost you to pay penalties in accordance with applicable rules issued by the Carrier.

    5. Checked baggage will be delivered to bearer of the baggage check, and it should be returned to the Carrier upon collecting the baggage.

    6. In case of damage or loss to baggage,Carrier will take the responsible in accordance with applicable Laws and regulations.

    7. We undertake to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carrier or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change with prior notice. Carrier assumes no responsibility for making connections.

    8. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure procedures.

    9. None of our agent, employees or representatives, nor those of any other carrier on which you may travel, has the authority to alter, modify or waive any provision contained in this ticket, these Conditions of Contract and our General Conditions of Carriage, or those of any other carrier on which you may travel.

    10. Special route Denpasar - Dili for passengers entering Dili (Timor Leste) for the first time must be completed with Guarantee Letter issued by Consulate General of Timor Leste.

    Passengers are covered with insurance issued by PT Jasa Raharja according The Laws of The Republic of Indonesia No.33/1964.


    1. Thank you for visiting Sriwijaya Air's website. We highly recommended you to read these terms carefully before using this website. For further information please call Sriwijaya Aircall Center.Sriwijaya Air reserves the right to change these guidelines and disclaimers at any time. By using this website you agree that each visit you make to the website shall be subject to the current guidelines of the terms.

    2. All content on this website is owned and controlled by Sriwijaya Air and is protected by worldwide copyright laws. The contents or materials of this website pages, including but not limited to text, graphics, and icons are protected by copyright, trademark, or other intellectual property rights, and are owned and controlled by Sriwijaya Air.

    3. You may not use this website to make speculative, false or fraudulent booking . You may not use any devices, including any software or routine, which interferes with normal operation of this site or take any action that imposes an unreasonable load on Sriwijaya Air's servers or other computer equipment, or other computer equipment and internet service providers.

    4. This website may contain links or reference to other sites that are not maintained by Sriwijaya Air. While Sriwijaya Air try to put links only to those sites which are good and safe for you, Sriwijaya Air shall neither be responsible for the content of those sites and cannot guarantee that sites will not change without any further information, and inclusion of a link in the website does not imply Sriwijaya Air's endorsement of the site.

    5. Content and availability of such other sites that may be operated and controlled by third parties and by our subsidiaries. Your access and use of such website remain solely at your own risk. Sriwijaya Air will not be liable for any direct, indirect, consequential losses and/or damage of whatsoever kind arising out of your access to such site

    6. Any communication, including any ideas, inventions, or concepts you've sent to the website or otherwise to Sriwijaya Air directly by electronic mail, with the exception of personally identifiable information shall be treated as non-confidential, and Sriwijaya Air shall be free to reproduce, publish or otherwise use them in any way for any purpose including developing, manufacturing and/or marketing of goods and services, and in such circumstances you are not entitled to any reward or compensation from Sriwijaya Air. Sriwijaya Air reserve the right whenever necessary to disclose your personal information within our own offices, authorized agents, government/security agencies, or the providers of such services, in whatever country they may be located.